TEAM TALK Stephanie Robinson - Customer Service Adviser 21 11 2008 - 05:20:56 PM

Q: What’s your favourite KLIX or FLAVIA drinks choice?
A: Douwe Egberts white with sugar

Q: What made you decide to join Mars Drinks?
A: I started as a temp and loved it. I was delighted when they asked me to join as an Associate. The people and career opportunities are great and there are free drinks of course!

Q: How would colleagues describe you?
A: I think they would say I was friendly, bubbly and always willing to help out. My boss Mel says that I’m her second in command.

Q: What is a typical day like?
A: It’s always very busy and the day goes quickly. I alternate between taking calls on the Customer Services phone line and answering emails. No one day is ever the same and the variety of calls that we get – from drinks orders to new customer enquiries - is amazing.

Q: Why did you decide to work in Customer Services?
A: I worked in Customer Services in my last job and I love working on the telephone. I have a natural talent for working with customers, it’s great to get positive feedback and be able to deliver solutions that meet customer needs.

Q: What makes Mars Drinks such a special place to work?
A: The company takes notice of what you think, there’s opportunity to move through Mars Drinks and progress. You are encouraged to go for what you want; you certainly don’t have to move out of the company to get promotion.

Q: How do you switch off at the end of a busy shift?
A: I walk my dog – Bruce, a long haired Jack Russell. We usually walk for about one and a half hours which really relaxes me at the end of a busy shift.

Q: What do you like best about working at Mars Drinks?
A: The people. There is a great rapport; everyone here is willing to help each other.

Q: What’s your proudest achievement?
A: Definitely when I became a Mars Drinks Associate. Also I loved helping out in another team when their leader was away – it was incredibly motivating to be given that responsibility.

Q: Pub grub or fancy restaurant?
A: I am more of a restaurant person, but not a fancy restaurant. Indian is a firm favourite – popadums and chutney – nothing beats it.