Bank Administration Site - 235 people 10 05 2007 - 02:50:29 PM

Large Site – Case Study 4

Business:	Bank administration site
Staff on site:	235
Visitors per week:	85
Why vending:	High volume drinks from a broad profile of staff who need out of hours drinks.
What Technology :	Single serve and In-cup The bank housed it’s credit card call centre at this site – the 24/7 service provided by the bank wasn’t covered by a full catering service.  The catering contractors needed to source a vending option that could provide complete reliability.  In-cup was selected with both floor standing and table-top machines used depending on the size of the workplace/staff served. Equally the catering team were under pressure to provide an efficient service to conference rooms and VIP areas.  With rooms spread over a diverse site and complaints regarding stewed or cold coffee they decided to employ a brew by pack system in these areas. The cold selection With quite a high proportion of younger staff, the range and quality of cold drinks proved a key selling point.  The white-collar audience responded well to the healthier options in this area – flavoured waters and real fruit drinks. Branded speciality hot drinks In addition to the household brands – especially for the higher volume items of tea and coffee, the branded speciality drinks were deemed to reinforce in a small way the ‘Employer brand’ promise of caring for it’s people. Quality soups With 24/7 working the quality of soups was vital - a hot option that can double as a meal/supplement a sandwich at anytime of day.
Direct/Operator:	Operator/Caterer The banks employs a major catering contractor to service all its catering needs.