Design, manufacture, installation and service… is it all in-house? 24 04 2007 - 02:03:22 PM

It’s not vital, but it’s an advantage if the answer is yes…

If you’re working directly with the manufacturer, and they provide the service support too then you should get a right first time service... let’s put it this way – they’ll be no excuses, no-one else for them to blame and hopefully only one person to speak to sort everything out.

If you’re dealing ‘second hand,’ there’s a danger you could end up with second hand service, or even second hand machines, so be very thorough on questioning a supplier’s skills, capability and links with manufacturers. Key issues here are whether they are an approved service partner, what stock of spares they retain, whether the machine they are supplying is new or refurbished etc.

Comments

[Readee]

You've got a vested interest in saying this though haven't you.

Does it matter if it's direct or operator, as long as your operator is a good 'un and the price is right?

[Mac]

Operator performance is crucial, but even the best operator can't compensate for a mchine that goes bang every 4 weeks.

But I agree with the sentiment if you have a pretty reliable machine and a very responsive operator you can get on well with your vending option. The point of this thread though is if you are new to vend, how do you know you can answer these two 'if's'.

[sarah]

Is installation usually included in the price or will I have to pay for it on top of the contract